🤖 Advanced Chat Bot

Automate Support. Trigger Actions. Get Real-Time Answers.

🔍 What you can do with chat Bot?

The Ai4Ops Advanced Chat Bot is more than just a support assistant — it’s a fully interactive, AI-enhanced automation interface that understands user intent, triggers real-time infrastructure actions, and provides immediate answers from your data.
Whether you're managing devices, assisting customers, or streamlining internal IT requests, our chatbot is designed to reduce workload, improve response time, and eliminate manual processes — all through an intuitive conversation.

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💬 Natural Language Understanding (NLU)
Understands everyday language, even with typos or abbreviations
Supports commands like:
“Check UCS faults”
“Show latest running config for router X”
“Book a maintenance slot this Friday”
Works in English, Amharic, Oromo, and Tigrinya

🔐 Authenticated Execution
Verifies user identity by chat ID, OTP, or admin role
Triggers infrastructure-level commands (e.g., SSH to device, config diff, alert reset) securely
Tracks and logs every action for audit purposes

🌐 Multi-Platform Support
Deployable in Telegram, Web, Slack, or as an embedded widget
Fully responsive and accessible from mobile, tablet, or desktop
No app install required — works right inside messaging apps


🚨 Real-Time Alert & Status Queries
Ask for:
🔍 Device status
⚠️ Active alerts
📶 Interface errors
🔐 Failed logins

Get real-time summaries with drill-down options
🛠️ Automation Triggering
Run tasks like:
🧾 Device backup
🔁 Config restore
📈 Diagnostic scan
🔒 Restart firewall or reboot switch

Powered by secure API or SSH workflows integrated with your environment

📋 Ticketing & Request Handling

Submit maintenance or support requests
Assign or escalate to technicians based on availability
Auto-update status: 🕓 Pending → 🔧 In Progress → ✅ Completed → ⭐ Feedback

📚 Knowledge Base Integration
Users can ask:
“How do I reset a router?”
“What’s the default VLAN config?”
“How often are backups run?”

Responses are pulled from your internal documents or dynamic knowledge base

🌍 Multilingual Support
Detects user’s preferred language
Translates responses automatically
Supports all major infrastructure terms in Amharic, Oromo, Tigrinya, and English

🏗️ Collect endpoint data, EPG mappings, tenant configuration, and contracts
🧮 Analyze OSPF/BGP route tables inside the ACI fabric
🔁 Detect stale endpoints, contract mismatches, and EP move patterns
📊 Visualize spine-leaf health, node status, and fault history

📥 Centralize logs from routers, switches, firewalls, Windows/Linux servers
🧹 Filter by severity, source, or keyword using built-in search
📊 Create heatmaps of alert frequency, log volume, and root cause frequency
🛡️ Detect patterns linked to security incidents or config drift

🧰 Upload or collect TS files from Cisco devices (UCS, ACI, NXOS, IOS-XR)
🔍 Auto-parse and extract:
Interface status
Route/ARP/MAC tables
Log errors
High CPU/memory events
📑 Summarize key issues in a structured report with suggested next steps



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