🔒 Ai4Ops Data Privacy & Security Policy
Effective Date: Feb 13,2024
Last Updated: May 13,2025
At Ai4Ops, we are committed to safeguarding the privacy, security, and integrity of all customer data. This policy outlines how we collect, store, process, and protect information across our platform, including services involving USCIS case monitoring, network automation, and analytics.
We collect only the information necessary to provide and improve our services:
👤 User Profile Data
🧑 Name
📧 Email
📱 Phone number
🏢 Organization name (if applicable)
💳 Subscription & Billing Data
🏠 Billing address
💳 Payment method
📊 Usage logs
🖧 Device & Infrastructure Data
🌐 IP addresses
🔌 MAC addresses
💾 Configuration backups
📁 System logs
us USCIS Case Data
📬 Receipt numbers (for case tracking via bot)
🤖 Bot Interaction Logs
✍️ User inputs
💬 Bot responses
🌍 Language preferences
⏱️ Timestamps
Telegram chat ID
⚙️ To provide:
🔁 Network automation services
🧠 Security analytics
🧰 Infrastructure monitoring
📢 To send alerts & updates via:
📧 Email
💬 Telegram
📱 SMS (Twilio)
📞 Webex
us To track USCIS case updates:
🔔 Notify status changes (if opted in)
📈 To analyze & improve:
📊 Service performance
🔐 Security measures
📜 To comply with:
⚖️ Legal obligations
🕵️♂️ Verified law enforcement requests
We implement multiple layers of protection for your data:
🔒 Encryption📡 TLS/SSL for data in transit
🗄️ AES for sensitive data at rest
🧱 Infrastructure Security
☁️ Hosted on AWS EC2, RDS, and secure cloud services
🔍 Firewalls & intrusion detection
🔑 Role-based access
🗝️ Credential Handling
🧰 Stored securely via AWS Secrets Manager
👥 Access Control
🧑💼 Admin/technician role restrictions
🧾 Logged access & auditing
🛡️ MFA for privileged access
When using the Ai4Ops USCIS Bot, we ensure privacy with:
🔢 Storage of receipt number only (no personal immigration info)
👤 Linking to your unique Telegram Chat ID
🔎 Case status retrieved using:🛠️ USCIS Public API
🧠 Secure scraper if needed
🔔 Notifications only for:
📤 Submission confirmation
📬 Case status change
🧹 Automatic deletion:
❌ On unsubscribe
💤 After 60 days of inactivity
🗂️ Device & automation data⏳ Retained 30 days (default)
🧾 Customizable by request
🇺🇸 USCIS data🧹 Deleted on user request
⌛ Auto-delete after 60 days
💾 Backups🔐 Encrypted and securely retained
🗑️ Full deletion on demand✅ Request via support
🧾 Verified for security
We never sell or rent user data. Limited sharing only happens:
🤝 With trusted vendors:☁️ AWS (hosting, databases)
📲 Twilio (SMS)
💰 PayPal (billing)
⚖️ When legally required:
🧾 Court orders
🕵️ Verified law enforcement requests
You have the right to:
📂 Access your personal data
✏️ Correct inaccuracies
❌ Delete your data
📤 Export data (CSV/JSON format)
🔓 Withdraw consent anytime
📩 Contact us: support@ai4ops.ai
🔄 This policy may be updated occasionally
🛎️ You’ll be notified via:
📧 Email
💬 Telegram
🖥️ In-app notices
🌐 View latest version: https://ai4ops.ai/privacy