SmartTrip Product
AI-powered trip management for non-emergency medical transportation operations.
Schedule trips, assign drivers fairly, manage dispatching, track mileage, generate billing reports, and analyze operations from one platform.
SmartTrip is designed for dispatch teams, transportation contractors, operations managers, and billing teams that need visibility and repeatable daily control.
Operational focus
- Trip scheduling and dispatch visibility.
- Driver fairness, workload balancing, and reassignment intelligence.
- Billing, mileage, and contractor reporting.
- Telegram-based communication for drivers and administrators.
Core Features
From scheduling to billing
Trip Scheduling
Add trips manually or from import, manage pickup and return timing, and capture rider instructions.
Driver Assignment
Recommend the best driver based on availability, fairness, workload, distance, and delay impact.
Dispatch Dashboard
Track assigned, unassigned, delayed, completed, and cancelled trips from one operations view.
Telegram Driver Portal
Drivers can confirm assignments, open maps, update trip status, and receive admin messages.
Billing and Mileage Reports
Calculate income, pickup miles, loaded miles, and date-based rates with exportable reports.
Cancellation Recovery
Rank replacement drivers with proof of fairness, conflict detection, and estimated impact.
Driver Assignment Engine
Fair, economic, and explainable assignment
- Balance distance, availability, workload, and conflict checks before assigning a driver.
- Reduce overloading one driver while equalizing miles across the fleet.
- Recommend replacement drivers quickly when a cancellation occurs.
- Give dispatchers proof for each recommendation, including estimated delay and fairness impact.
Reports and Analytics
Business-ready visibility
- Daily, weekly, monthly, driver, tenant, contractor, and exception reporting.
- Billing reports with driver income, pickup miles, loaded miles, and trip totals.
- Dashboard metrics for trips by status, cancellations, delays, and on-time performance.
- Export support for PDF, CSV, and Excel workflows.
Use Cases
SmartTrip is built for dispatch pressure, not just data entry
- Daily Dispatch Management: Coordinate trip volume, assignment, timing, and cancellations from a single operating console.
- Fair Driver Assignment: Balance workload, availability, delay impact, and mileage distribution across the fleet.
- Contractor Billing: Generate mileage- and date-based reports for drivers, contractors, and tenant operations.
- Telegram Communication: Send assignments, updates, and confirmations to drivers in the tools they already use.
- Operations Analytics: Track trip status, cancellations, on-time trends, and dispatch performance over time.
- Transportation Visibility: Give operations managers clear status reporting without rebuilding workflows from scratch.
Customer Reviews
Transport teams and AI4OPS customers
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